two white couch chairs with a teal foot stool

COVID-19 - Resort Operation Update

Here’s the latest information and guidance regarding COVID-19 from Florida Gov. Ron DeSantis, the state Department of Health, and the Centers for Disease Control and Prevention.

As guidance evolves from the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and World Health Organization (WHO), we will continue to adapt our business processes to reflect up-to-date guidance.

Reunion Resort is adhering to current CDC guidance for mask wearing ― for owners and guests, and ACES (employees).

We are now recommending guests follow the CDC recommendations, and wear masks in indoors if not fully vaccinated. 

All employees not fully vaccinated will be required to wear a mask indoors. All fully vaccinated ACES, will not be required to wear masks/face coverings. If employees are experiencing any upper respiratory symptoms (i.e. cold/cough/sinus infections/allergies, etc.), they will be asked to wear a face covering as a precautionary measure.

At Reunion Resort & Golf Club, the health and comfort of our guests are of utmost importance and we are taking the recommended precautions to protect our resort guests, Club members, and team members. Below are answers to questions you may have regarding our current resort operations:

HOUSEKEEPING & PUBLIC AREA CLEANLINESS

For all Hotel Rooms & Vacation Rentals, we are adhering to EPA-approved cleaning requirements. Cleaning services in guest-occupied units are available for a fee upon request with 24-hours advanced notice of desired cleaning time. Trash removal or the need for additional in-room amenities is available upon request. We have heightened our focus on cleanliness in all guest areas. Housekeeping in vacation homes is available at an additional fee. Guests will request this service at minimum 24-hours in advance of desired cleaning time. The unit must be unoccupied at time of service, in keeping with the EPA-approved cleaning requirements.

All employees in food and beverage service are required to wear masks.

Specific hotel/retreat center cleaning processes using an EPA-approved, hospital-grade disinfectant in all our public areas, lavatories, restaurants, and guestrooms.

Increased routine cleaning and disinfecting of commonly-touched spaces and surfaces, including restrooms, handrails, doors, touch screens, and elevator buttons.

Messaging has been placed in public restrooms to educate guests and team members on proper handwashing procedures.

In all restaurants, we have increased the frequency in which we sanitize the restaurant, to ensure that all surfaces and equipment are disinfected above industry standards, our kitchen is taking every extra step to keep everyone safe.

Signage is placed throughout the resort promoting social distancing standards.

RESORT AMENITIES & HOURS OF OPERATION

In an abundance of caution and in the best interests of our guests, Club members and team members, we have made the following adjustments to our operations:

Signature Golf Courses & Footgolf - Remains open for play daily. Course availability is subject to change, please call the Pro Shop (407-396-3199) for course openings and tee times. Our team is performing complete wipe downs of golf carts after every use. Our staff will transport and handle guest bags. For special needs, please contact 407-396-3199.

The Water Park - Open daily for Reunion Members & Guests only, weather permitting. Please refer to our "Reunion Water Park Status Hotline" to have the most up to date information on the hours of operations and openings and closures due to weather. The hotline's number is 407-396-3758. Lounge chairs will be spaced in accordance with social distancing guidelines and capacity will be limited. Cabana Rentals are available to rent based on availability. Pricing is subject to change based on holidays and special events. Our cabanas include a shaded area with ceiling fans, two lounge chairs, and a small sofa with tables, plus four water bottles. Reserve your cabana by calling the water park at 407-396-3048.

Community Pools – Seven Eagles, Homestead, Heritage Crossing, pools open daily from 8:00 am - 11:00 pm. Centre Court Ridge, Villas North, Villas South are open from 8:00 am until dusk. All will require room key access. Towels are not provided at the community pools, only the water park. Our rooftop pool remains closed. Hot tubs are currently open.

Miniature Golf -  $14 Adults & $8 Kids (4 - 12-year-olds). Kids 0 -3 years old are complimentary. Platinum Members are complimentary also. All Members and Guests must stop in the Tennis Shop to purchase a round on the course and obtain equipment to play. Check the guest calendar for updated hours of operation. 

Fitness Centers - The Seven Eagle Fitness Center is open from 8:00 am - 11:00 pm.  Your pool key is required to enter the fitness center, which will be provided at check-in. Traditions Fitness Center will be open from 9:00 am - 9:00 pm daily. Sanitization Wipes are provided to wipe down the equipment before and after guest use.

Fitness Classes - Fitness classes have been suspended until further notice.

The Spa & Salon - The spa remains closed until further notice.

The Tennis Centre & Pickleball - The Tennis Centre & Pickleball remains open for play daily.

Unit Maintenance – Maintenance will be available for emergency requests only from 8:00 am – 8:00 pm Mon thru Wed. & 8:00 am to 9:00 pm Thurs. thru Sun. For emergency requests after hours, please contact our security team at 407-396-3130.

Office Station – Computer with internet and printer available in Grande Tower lobby. 

On-site ATMThe ATM is located in the Grande Tower outside Ballroom E. 

Valet Parking – Valet parking is currently not available, self-parking only.

Golf Cart Rental – Golf carts are available on a first-come first-served basis. Contracts will have to be signed prior to rental and carts must be picked up and dropped off at the Tennis Center in Center Court Ridge. Drivers must be 16 years of age and have a valid driver’s license with them when operating a cart. $100 (plus tax) per day for a 4 person golf car, $125 (plus tax) per day for a 6 person golf cart. Renter will be responsible for any damages and a $500 deposit is required prior to rental.

Forms of Payment Accepted - In light of current events, we are taking extra precautions to help ensure the safety of our employees, guests, and members. We are now a cashless resort in all of our outlets. We accept most major credit cards; Visa, Mastercard, Discover, and American Express. We also have made the following changes to our policies. Reunion will only accept credit card authorization forms 72 hours prior to arrival. Any guest booking within the 72-hour window will have to provide a valid ID and credit card with matching name at check-in. You must be 25 years old to check in to a Reunion villa or home.

FOOD & BEVERAGE OPTIONS:

To see updated hours, click here

Eleven: Situated on the rooftop of the Grande Tower with a 360-degree view of Orlando, Eleven offers a tapas style menu with specialty craft cocktails. You may even catch the firework shows from local theme parks in the distance.

Clubhouse: Located next to the Grande Tower, Clubhouse offers a wide variety of traditional American breakfast, lunch, and dinner dishes. Dine indoors or out. 

Traditions: A casual American cuisine served in a Tavern style sports bar. You can choose to sit inside, or outside on the terrace with scenic views of the 18th green of the Nicklaus course.

Grande Lobby Sushi Bar: Stop by the Lobby Sushi Bar in the Grande Tower for locally renowned sushi and craft cocktails. You’ll find sushi rolls unique to Reunion Resort that you won’t find anywhere else.

The Grande Gift Shop featuring Starbucks: Visit our retail shop in the Grande Tower for souvenirs, pastries, and a limited Starbucks™ menu.

Drifters Grille at the Waterpark: A classic pool style bar at the water park offering light snacks and refreshing drinks for guests of all ages.

7593 Chophouse: An upscale steakhouse including cuisine such us steak, crab cakes, and salmon.

The Cove Bar & Grill: Located within Seven Eagles, The Cove Bar and Grill serves up a variety of poolside favorites to enjoy on vacation.

Thank you for trusting us at Reunion Resort & Golf Club and we look forward to welcoming you during your upcoming visit.

RESOURCES: