COVID-19 - RESORT OPERATION UPDATE - DECEMBER 2020

Updated as of 12/01/20 10:00 AM

Here’s the latest information and guidance regarding COVID-19 from Florida Gov. Ron DeSantis, the state Department of Health and the Centers for Disease Control and Prevention:

COVID-19 Updates Clean & Safe Room Chart Guest Calendar - 11/30 - 12/06 Guest Calendar - 10/07 - 10/13

At Reunion Resort & Golf Club, the health and comfort of our guests is of utmost importance and we are taking the recommended precautions to protect our resort guests, Club members, and team members.  Below are quick links to answer questions you may have:

❖; Housekeeping & Public Area Cleanliness
❖; Resort Amenities & Hours of Operation
❖; Food & Beverage Options
❖; Resort FAQs

HOUSEKEEPING & PUBLIC AREA CLEANLINESS

❖;For all Hotel Rooms & Vacation Rentals we are adhering to EPA-approved cleaning requirements. To limit potential exposure to Covid-19, we have suspended Trash and tidy cleaning services in guest occupied units until further notice. We have also implemented a 24 hour hold between occupants for all vacation rentals.   Trash removal or the need for additional in-room amenities is available upon request. We have heightened our focus on cleanliness in all guest areas.  Click above link (Clean & Safe Room Chart) for an example of where we have increased our cleanliness focus in our guest units.

❖; All employees in public areas are required to wear masks, and social distancing guidelines are in place.

❖; Specific hotel/retreat center cleaning processes using an EPA-approved, hospital-grade disinfectant in all our public areas, lavatories, restaurants and guestrooms.
❖; Increased routine cleaning and disinfecting of commonly-touched spaces and surfaces, including restrooms, handrails, doors, touch screens, and elevator buttons
❖; Messaging has been placed in public restrooms to educate guests and team members on proper hand washing procedures
❖; In all restaurants, we have increased the frequency in which we sanitize the restaurant, to ensure that all surfaces and equipment are disinfected above industry standards, our kitchen is taking every extra step to keep everyone safe.
❖; Signage is placed throughout the resort promoting social distancing standards.

RESORT AMENITIES & HOURS OF OPERATION

In an abundance of caution and in the best interests of our guests, Club members and team members, we have made the following adjustments to our operations:

❖; Signature Golf Courses & FootGolf - Remains open for play daily, with access to two courses available on Friday's and Saturday's (Call for availability). Our team is performing complete wipe downs of golf carts after every use and have disinfectant wipes available on the driving range. One person per golf cart unless from the same house hold. Players are responsible for carrying their own bags; staff will not transport guest bags.  For special needs, please contact 407-396-3199. Golf Pro Shop hours – Open Daily 7:00 am - 6:00 pm.
❖; The Water Park - Open Sunday - Thursday from 10:00 am - 5:00 pm and Friday & Saturday is 10:00 am - 6:00 pm for Reunion Members & Guests only, weather permitting. Please refer to our "Reunion Water Park Status Hotline" to have the most up to date information on the hours of operations and opening and closures due to weather. The hotline's number is 407-396-3758. Lounge chairs will be spaced in accordance with social distancing guidelines and capacity will be limited.  Cabana Rentals are available to rent for $125 per day, based on availability. Our cabanas include a shaded area with ceiling fans, two lounge chairs and a small sofa with tables, plus four water bottles. Reserve your cabana at the water park front desk.   
❖; Community Pools – Seven Eagles, Homestead, Heritage Crossing, Terraces, and Carriage Point pools open daily from 8:00 am - 11:00 pm. Centre Court Ridge, Villas North, Villas South are open from 8:00 am – 8:00 pm.  All will require room key access. Towels are not provided at the community pools, only the water park. Our rooftop pool remains closed. Hot Tubs are currently open.
❖; Miniature Golf - Monday - Tuesday is closed. Wednesday & Thursday - 12:00 pm - 9:00 pm. Friday - Sunday - 12:00 pm - 10:00 pm.  $12 Adults & $6 Kids (4 - 12 year olds). Kids 0 -3 years old are complimentary. Platinum Members are complimentary also. All Members and Guests must stop in the Tennis Shop to purchase a round on the course and obtain equipment to play. 

❖; Fitness Centers - The Seven Eagle Fitness Center is open from 8:00 am - 11:00 pm. A 4-digit code will be required to enter the fitness center, which will be provided at check-in. Traditions Fitness Center will be open from 9:00 am - 9:00 pm daily. Sanitization Wipes are provided to wipe down the equipment before and after guest use.
❖; Fitness Classes -have been suspended until further notice. 
❖; The Spa & Salon - The spa remains closed until further notice. Please call 407-396-3037 to inquire about potential in home massage services.
❖; The Tennis Centre & Pickleball - remains open for play daily. There will be no Tennis or Pickleball Clinics from Thursday, September 10th - Thursday, September 19th. Our usual Tennis and Pickleball clinics will resume Friday, September 18th. 
❖; Unit Maintenance – Maintenance will be available for emergency requests only from 8:00 am – 8:00 pm Mon thru Wed. & 8:00 am to 9:00 pm Thurs. thru Sun.  For emergency requests after hours, please contact our security team at 407-396-3130.
❖; Business CenterOpen daily for Members & Registered Reunion Guests
❖; Valet Parking currently not available, Self-Parking only.
❖; Golf Cart Rental – Golf carts are available on a first come first served basis. Contracts will have to be signed prior to rental and carts must be picked up and dropped off at our Grande Bell Stand.  Drivers must be 16 years of age, and have a valid driver’s license with them when operating cart. $50 (plus tax) per day for a 4 person golf car, $95 (plus tax) per day for a 6 person golf cart.  Renter will be responsible for any damages and a $500 deposit is required prior to rental.
❖; Arcade - Open daily from 8:00 am - 5:00 pm.

❖; Forms of Payment Accepted - In light of current events, we are taking extra precautions to help ensure the safety of our employees, guests and members. We are now a cashless resort in all of our outlets.  We accept most major credit cards; Visa, Mastercard, Discover, and American Express. We also have made the following changes to our policies. Reunion will only accept credit card authorization forms 72 hours prior to arrival.  Any guest booking within in the 72 hour window will have to provide a valid ID and credit card with matching name at check-in. You must be 25 years old to check in to a Reunion villa or home.
 

FOOD & BEVERAGE OPTIONS:

❖; The Clubhouse - Open Sunday - Thursday 7:00 am - 3:00 pm for Breakfast and Lunch. Bar remains open until 4:00 pm. Open Friday & Saturday from 7:00 am - 4:00 pm for Breakfast, Lunch & Early Dinner. Bar is open until 5:00 pm.
❖; Grande Lobby Sushi Bar - Open Thursday - Saturday from 5:00 pm - 10:00 pm. For To-Go service, call 407.557.4028. 

❖; The Cove Bar & Grille – Open 11:00 am - 6:00 pm on Saturday & Sunday.
❖; The Grande Gift Shop featuring Starbucks - Open daily, 8:00 am to 4:00 pm. Snacks, wine and liquor also available for purchase. 

❖; Water Park Grill - Grab 'N Go options will be available Monday - Wednesday from 11:00 am - 4:30 pm. The Grill will be open Thursday & Sunday from 11:00 am - 4:00 pm and 11:00 am - 5:00 pm on Friday & Saturday. Drifter's Bar will be available Sunday - Thursday from 11:00 am - 4:30 pm. On Friday & Saturday, it is open from 11:00 am - 5:00 pm.  Please refer to our "Reunion Water Park Status Hotline" to have the most up to date information on the hours of operations and opening and closures due to weather. The hotline's number is 407-396-3758.

❖; 7593 Chophouse-  Open 5:00 pm - 10:00 pm only on Fridays & Saturdays. Reservations thru open table required. On Friday - Saturday during normal hours, the Lobby Bar will feature signature items from the Chophouse. 

❖; Traditions - Open Sunday -Thursday from 4:00 pm - 9:00 pm.

Thank you trusting us at Reunion Resort & Golf Club and we look forward to welcoming you during your upcoming visit.