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Frequently Asked Questions

Everything You Need to Know

If I need to cancel or change my reservation, can you accommodate my request?

It may be possible to cancel or change your reservation, however, individual reservations vary greatly. Please call our Reservations number at (833) 258-0472 for assistance. Reservations must be secured by a valid credit card issued by American Express, Discover, Master Card or Visa. 

What type of payment types does Reunion Resort accept?

Reunion Resort is a cashless resort; all reservations and purchases throughout our property must be secured by a valid credit card issued by American Express, Discover, Master Card or Visa. 

Cancellation Policies for Reunion Resort:

For Reunion Villas, one night’s room and tax is due at time of reservation confirmation and will be automatically charged to the credit card on file.  Remaining balance is due at time of arrival. Reservation must be cancelled 72 hours prior to arrival to avoid deposit’s forfeiture.  If booking less than 72 hours from arrival, the deposit will be non-refundable. Nightly resort fee of $40.00 plus tax will apply. Self-Parking is $20.00.

For Vacation Rental Home & Villas, For direct bookings, a deposit of 20% of the total stay amount (including taxes and service fees) is due at the time of reservation confirmation. The deposit becomes non-refundable 48 hours after booking. The remaining balance is due 60 days before arrival. Cancellations made 0-59 days prior to arrival will result in the loss of all monies paid.  Reservations must be secured with a valid credit card issued by American Express, Discover, MasterCard or Visa.  Proper validation of credit card holder identity will be required prior to arrival. Cancellations must be received in writing. Reunion Resort does not issue refunds due to acts of nature such as weather, road conditions, snow conditions, power outages or forest fires.  In the event of a rental property becoming unavailable through unforeseen damage or circumstances beyond the company’s control, Reunion Resort will seek to offer alternative accommodations.  In the event alternative accommodations cannot be secured or are unacceptable to the guest, the company will refund all monies paid to the company.  This will be the full extent of the company’s liability to the guest and the company will not be responsible for any other costs connected with any such cancellation.  Once a home has been confirmed, the reservation dates and the rental property cannot be changed.  Doing so would effectively cancel the original reservation, and the cancellation policy would apply.  Please note, no refunds will be given for late arrivals, early departures or unused days during your reservation.

What are the benefits of booking in a villa or vacation home at Reunion® Resort rather than staying at a hotel?

Vacation is about relaxing and having fun, and that’s so much easier when you have more space and amenities. At Reunion® Resort & Golf Club, all of our accommodations have kitchens and living areas, providing comfort and convenience when you need it. Plus, you can take advantage of all of the amenities we have to offer, including restaurants, 8 pools, water park, tennis courts, mini golf, pickleball,  golf courses, and much more.

Why should I book a vacation home from Reunion® Resort rather than from a third-party rental company?

Booking a home through Reunion® Resort & Golf Club ensures that you will have full and unlimited access to all of our wonderful amenities, such as our Water Park and Signature golf courses. If you are considering renting from a third-party company, please be aware that your access to amenities and services at Reunion may be quite limited. The only exception to this is Reunion Resort’s Preferred Rental Partners homes that have approved amenity access - Jeeves, Magical Vacation Homes, Rentyl and Florida Vacation Homes. Booking through Reunion Resort directly or its Preferred Rental Partners ensures that you will have access to all of our on-site amenities.

How much is parking?

Resort parking is $20 (plus tax) per day per vehicle. Reunion Resort does not provide RV, boat, or trailer parking. Valet parking is not currently offered. 

Do you charge a resort fee?

A daily resort fee of $40 (plus tax) will be charged to your nightly room rate. Resort fees may vary with larger vacation homes.

See below for many of the resort fee perks:

  • WiFi internet access
  • Access to three Signature Golf Courses & Tennis Centre*
  • Water Park access with floats, lounge chairs, and umbrellas
  • Access to 8 pools throughout the resort
  • Access to play Pickleball, Footgolf, Bocce Ball*
  • Access to rent Bicycles for use at the resort*
  • Ability to rent Golf Carts for use at the resort*
  • Children's Playgrounds
  • Access to Putting green and driving range
  • Access to resort Fitness Center
  • Access to self-service Business Station

*Amenities listed with (*) require additional fees for use.

Do we need to pay an additional fee to use the Water Park?

If you book your stay with Reunion Resort or one of our Preferred Partners in a home that has amenity access, you will have access to the water park every day of your stay, included with your resort fee. The number of guests who can use the amenities is correlated with the occupancy of your villa or home.  If your unit/home does not have amenity access you will not be able to purchase passes to the water park. 

What are the amenities at Reunion® Resort & Golf Club? Are any at an additional charge?

Guests who book through Reunion® Resort & Golf Club (or any Reunion Preferred Rental Partners - Jeeves, Magical Vacation Homes, Rentyl, Wyndham, Worldmark and Florida Vacation Homes) have full and unlimited access to our amenities, including our Water Park, three Signature golf courses, on-resort shuttle service, tennis courts, and much more as long as the home you are staying in has amenity access. Please check with the preferred partner you booked thru to ensure your rental has amenity access. Many of our amenities, such as the water park, are included with your resort fee. Others, such as a round of golf, are at an additional charge. Learn more about our resort activities here. Tee times are not guaranteed, to book tee time for all three onsite Signature golf courses, the number is 407.396.3199. For groups larger than 12 players or to book tournaments, please email our golf group sales team at inquiries@reunionresort.com

How far is Reunion® from Orlando’s theme parks?

Walt Disney World’s theme parks are 6 miles from Reunion® Resort & Golf Club. SeaWorld Orlando is 15 miles from our property and Universal Orlando is approximately 20 miles from Reunion®. There are multiple routes you can take, depending on which theme park you plan to visit. We suggest using Google Maps on your phone or GPS to determine the quickest route at the time.

Do I need a wristband to enter the Water Park?

All eligible guests visiting the waterpark must have an approved wristband (Reunion or WVO/Worldmark wristband)  that is provided to approved renters/guests at the Reunion Grande front desk (7593 Gathering Drive).   This process should be explained to you when staying within Reunion Resort if you are staying in a home/unit with amenity access.  Wristbands cannot be picked up at the waterpark.  Wristbands must be worn when entering and enjoying the Waterpark and cannot be shared.  Reunion Club Members can show their membership card for access to the Water park and do not need a wristband.

Do you sell tickets to theme parks and attractions at Reunion Resort?

Orlando theme park, attractions, and dinner show tickets are available through our website. Purchase tickets here.

Do you offer transportation to the theme parks?

Reunion Resort is proud to provide free scheduled transportation from the Reunion Grande front-drive to Walt Disney World’s Transportation and Ticket Center - from there, you can access the monorail or Disney buses to reach any Disney attraction. Book Transportation Here.

At this time, Reunion does not offer transportation to non-Disney theme parks such as SeaWorld Orlando and Universal Orlando. However, our onsite concierge, AGS, located in the Reunion Grande Lobby will be happy to assist you with transportation services. Concierge hours are from 8am-1pm daily. Of course, you can always utilize Uber or Lyft rideshare options from your phone.

What transportation options are available to and from Reunion® Resort and Orlando International Airport or Orlando Sanford International Airport?

At this time, Reunion® doesn’t offer transportation from Orlando International Airport or Orlando Sanford International Airport. However, many car rental and rideshare options are available. Be sure to call our Guest Services Team at (407) 662-1000 if you have questions we can assist with.

What transportation is offered within Reunion® Resort?

Reunion® offers a complimentary on-resort shuttle service so that you can go anywhere on the property with ease. The shuttle operates 24 hours a day! Children must be accompanied by an adult 16 years or older to ride the shuttle. Adults must have a form of identification to verify age. Just dial 0 from your villa or if in a vacation home, call (407) 396-3180 to be picked up. 

Do all Reunion® Resort vacation home rentals and villas have a washer and dryer?

Yes, all Reunion® Resort & Golf Club accommodations are equipped with a washer and dryer either in the unit or in the building.

Do all Reunion® Resort vacation home rentals and villas have kitchens?

Yes, all Reunion® Resort & Golf Club accommodations are equipped with full kitchens. While you may or may not wish to cook while on vacation, the convenience of a kitchen in your villa or home will be appreciated!

Is there a gym or fitness center at Reunion® Resort?

Yes, there is a fitness center at Reunion®. Guests who book through Reunion® Resort & Golf Club may use the facility at no additional charge (included with your resort fee).

Do all Reunion® Resort & Golf Club vacation home rentals and villas have free Wi-Fi?

All villas and vacation homes booked through Reunion® Resort & Golf Club have Wi-Fi, included with your resort fee.

Is smoking allowed?

While smoking or vaping is not allowed in any of the villas or vacation rental homes at Reunion®, we do have designated smoking areas on the property. Please talk with our Guest Services Team and we will be happy to assist you.  Smoking and vaping is also not allowed inside the Water Park.

Are pets allowed?

Pets aren't permitted in our villas and vacation homes. Certified service animals are permitted.

Can you rent cabanas or umbrellas at the Water Park?

Umbrellas and lawn chairs are available at the water park at no charge on a first-come, first-served basis. Cabanas are available to rent and include a covered area, sofa that seats 4, 2 lounge chairs, 2 end tables, ceiling fan, outlet, lazy river tubes, aloha service from our bartenders. Please visit our Water Park page for up to date pricing. Reserve your cabana by calling the water park at 407-396-3048.  

Is there a charge for the Water Park?

Guests who book their stay through Reunion® Resort & Golf Club or through any of our Preferred Rental Partners homes that have membership (Jeeves, Magical Vacation Homes, Rentyl, Wyndham, Worldmark and Florida Vacation Homes) have free and unlimited access to the Water Park during its regular hours. Please note that if you choose to book through a third-party vendor, you may not have access to the Water Park.  Please reach out to who you booked your vacation rental home/villa thru to confirm if you have access. If your rented villa or home has access, the third party will instruct you on how to pick up the wristbands to gain Water Park access.  Wristbands must always be worn, they cannot be shared.

Are child-sized life jackets available at the Water Park or at the resort’s pools?

We do not have life jackets available at the Water park, but we do have floatation devices that can be purchased at the parent or guardian's discretion. We recommend parents bring their own swim floaties to the park. The Water Park does not have lifeguards on duty. Guests can bring their own tubes to float in the lazy river, as long as they are a reasonable size. 

Are pool towels available at the Water Park and at Reunion’s® pools?

Pool towels are available when you check in to the Water Park. While there are no towels at the other resort pools, each villa and rental home has pool towels that you may bring to the pools.  All Water park towels must be returned before leaving the water park, towels cannot leave the water park.

Where can I go shopping nearby?

You’ll find our retail shop conveniently located inside The Grande with an excellent selection of toiletries, snacks, drinks, and souvenir apparel. Avid shoppers will also want to check out the Mall at Millenia as well as the Orlando Premium Outlets (two locations: one on Vineland Avenue, the other on International Drive).

Are the pools heated?

For your comfort, the Reunion pools (as well as the water park) are heated to approximately 80 degrees during cooler weather months. For private home pools, heat is available at a daily fee for most homes. Once the heat is turned on, it may take up to 12 hours to heat the pool. In order to heat the spa in private homes, the same fees apply as heating the pool. Please keep in mind, during cooler weather, the pool heater may not reach the desired temperature as it is subject to ambient air temperatures.

What are check-in and check-out times?

Check-in is at 4:00 pm and check-out time is at 10:00 am. We offer 24-hour check-in in our lobby for guests who book through Reunion® Resort & Golf Club – so no worries if you are going to arrive late in the evening, we’ll be here to welcome you! If you booked a villa with Reunion, you will be able to utilize mobile check-in & mobile key, just download our Mobile App, Reunion Resort & Golf Club.

Do you have baby items such as cribs and highchairs available for Reunion® guests?

We do offer complimentary pack-n-plays for Reunion guests upon request. If you would like to request a pack-n-play for your upcoming visit, please reach out to us at 833-258-0472 or complete the Plan Your Stay form and we will note the request on your reservation. If you would prefer a full-sized crib or need other baby items, such as a highchair, we suggest that you contact Derenter at (407) 952-6222 or derenter.com. They offer delivery and pickup service.

How do I book a family reunion at Reunion® Resort?

If you are coming with a small group, booking several villas or homes (or even one or two of our larger homes, some of which have up to 13 bedrooms) may be perfect for you. If you plan to book five villas or homes or less, please contact our Reservations Team at (833) 258-0472. If your group is larger than five villas or homes, please call our Sales team at 407-396-5242 or send an inquiry via email at inquiries@reunionresort.com.

Are all areas of the resort handicapped accessible, including pools and the water park?

We offer ADA-compliant lodging based on availability; please consult with our staff at 833.258.0472 so that we can assist you in finding accommodations that best fit your needs. Regarding our water-based amenities, our water park has a zero-entry pool and we provide water wheelchairs if needed. In addition, our Cove pool has a lift for the hot tub. Reunion® Resort & Golf Club is fully compliant with the standards set forth by the Americans with Disabilities Act.

If guests with wheelchairs or mobility challenges wish to use free transportation to Walt Disney World, we are happy to accommodate you. However, we ask that you call (407) 662-1000 at least 72 hours in advance to make a reservation.

I need to book a vacation home or villa that is handicapped accessible. Do you have options for me?

Yes, we do have handicapped accessible options as well as units suited to guests with hearing impairment. Please call (833) 258-0472 so that we can find accommodations that fit your needs. Reunion® Resort & Golf Club is fully compliant with the standards set forth by the Americans with Disabilities Act.

We will be celebrating a special occasion. Can your staff help plan something special for us?

We would love to help plan something to make your stay extra special! Please contact Guest Services at (407) 662-1000.

What is Reunion® Resort's package pricing?

Packages can be sent to the resort and picked up at the Reunion Grande front desk for a fee. A credit card will need to be provided at the time of picking up the package. Packages must be picked up within 30 days or they will be returned to sender. 
Package Labeling Requirements: 
Guest Name
Arrival Date
Reservation #
Reunion Resort
7593 Gathering Drive
Kissimmee, FL 34747
Package Receipt/Delivery Pricing:

Item Size Price
Envelope $0
Box - Small 9" x 6" x 2" $5
Box - Medium 12" x 6" x 9" $10
Box - Large 14" x 13" x 6" $15
Box - X-Large > 14" x 13" $25
Pallet Up to 500 lbs $150
Golf Clubs $15

*These amenity items require additional fees for use. 

Can you accommodate early check-in or late check-out times?

Early check-in and late check-out may be possible for an additional fee, based on availability at the time of your arrival or departure. If you wish to check out later than 3:00pm an additional night is charged. Please inquire at the Grande Front Desk for availability by calling (407) 662-1000.

If I need to cancel or change my reservation, can you accommodate my request?

It may be possible to cancel or change your reservation, however, individual reservations vary greatly. Please call our Reservations number at (833) 258-0472 for assistance. Reservations must be secured by a valid credit card issued by American Express, Discover, Master Card or Visa.